Return & Refund Policy

To achieve a hassle-free process for our customers, we offer return and refund services to all customers (followed by our policy). You can request or raise your queries regarding the same via the below-mentioned points: 

For any confusion, you can always mail us at info@happyskinshop.com

- We offer return and exchange services within 14 days of purchasing
- The item should be in new or unopened condition to return or exchange
- The item must be returned unused or unworn, with tags still attached, and in the original packaging in which it was given to you
- We also require a receipt or other type of proof of purchase

- Customer will pay for the return shipping. 
- This excludes food products, sale items, gift cards

To initiate a refund process, please follow the following process: 

To begin a return, please email us at info@happyskinshop.com If we accept your return, we will email you a return mailing label as well as information on how and where to deliver your shipment. Please note: Items returned to us without first requesting a return will not be processed.

Damages or issues

Please examine your order upon receipt and notify us immediately if the item is faulty or damaged or if you received the incorrect item so that we may investigate and resolve the issue.

Exceptions / non-returnable items

Perishable goods (such as food, flowers, or plants) and personal care items cannot be returned (such as beauty products). We also do not accept returns for unsafe substances, flammable liquids such as cosmetics, or gases. Please contact us if you have any questions or issues regarding your specific item.

Returns & Refunds

 

Your satisfaction is important to us.

 

We accept returns on unopened and unused products within 21 days of delivery.

 

All items must be returned in their original condition, sealed and unused.

 

Customers are responsible for return shipping costs, and we do not provide prepaid return labels. Once your return is received and inspected, a refund will be issued to your original form of payment.

 

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address issue, additional shipping fees will apply to reship the order.

 

Once an order is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. We recommend checking with neighbors, household members, or your local mail carrier. If you believe your package was stolen, you may file a claim directly with the carrier.

 

Due to the nature of our products, we are unable to offer refunds or replacements for items that have been used or altered, including products that have been spilled or damaged after delivery.

 

Please note that individual results may vary. We do not guarantee specific outcomes, and refunds will not be issued based on dissatisfaction with results.

 

To initiate a return, please contact us at:

info@happyskinshop.com

Include your order number and the item(s) you wish to return. We will respond promptly with return instructions

Final Word

We will notify you after inspecting your refund and let you know whether the refund was approved or not. You will be instantly reimbursed using your original payment method if you are authorized. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.